Spitex

OPAN® offers standardized workflows for applications and transitions to aftercare institutions. The system enables flexible transmission processes, where initial applications can be gradually supplemented with additional data, either manually or automatically through interfaces.

Providers benefit from a central entry point for applications, enabling efficient coordination of admissions. Information can be transmitted to specialized applications via interfaces. This structured approach promotes targeted communication and prevents the loss of important information in the flood of emails.

The workflow thus supports efficient and transparent handling of the entire application process.

Configurable Organizational Structure

OPAN® implements a hierarchical organizational structure that is individually customizable. The system allows the integration of various service providers at different levels within a hierarchy tree. This structure supports a differentiated assignment of user permissions. Thus, complex organizational forms, such as healthcare regions, can be established as coordination centers for various institutions (e.g., nursing homes and home care services). Each organizational unit can include its own sub-organizations.

This flexibility allows for an accurate representation of real organizational structures and supports efficient management of users and their access rights.

Flexible Forwarding in OPAN®

OPAN® offers functions for internal and external forwarding of applications, messages, and requests. Internally, entries can be forwarded between departments, for example, from central dispatch to triage. Externally, the system allows forwarding to partner organizations.

Providers can link as many partners as needed, such as home care organizations, freelance nurses, nursing homes, or other healthcare facilities. If necessary, for instance, when a task cannot be performed by oneself, an application can be forwarded to a partner. The partner is automatically notified and assumes responsibility for the application. This functionality promotes efficient work processes and resource utilization.

Sub-orders (planned)

The importance of interprofessional collaboration is continuously growing. Within OPAN®, organizations can pass on sub-orders from received applications and inquiries internally or to partner organizations. These sub-orders include a selection of relevant information from the original application, supplemented by specific instructions for the executing organization.

In the home care sector, for example, this could mean that an application for household support is forwarded to a specialized partner organization, or that an application for assisted living results in additional home care nursing services. Further details can be clarified and exchanged traceably on the sub-order using case communication.

OPAN® offers interfaces for the integration of application data into specialized applications. Structured data is transmitted directly, reducing manual entries and optimizing workflows. The interfaces provide easy access to application details and associated documents. Automatic data updates minimize administrative effort. The system supports legally compliant, long-term data storage and archiving.

Seamless data integration fully digitizes the application process, increasing efficiency and reducing error sources. This functionality promotes optimal use of the OPAN® platform in conjunction with existing IT systems of healthcare facilities.

The OPAN® case communication module enables the structured exchange of information on patient cases within and between healthcare facilities.

It distinguishes between internal and external comments, with internal comments visible only to the user's own organization. The module provides a chronological comment history, facilitating the tracking of decision-making processes. For data protection reasons, comment contents are not sent by email; instead, users receive notifications about new comments. Notification settings are customizable. Comments can be marked as read and are visible in PDF documents. The module supports integration into existing systems through interfaces.

Statistics & Reporting

With OPAN®, organizations and groups can retrieve comprehensive statistics. These include, for example, which organization has sent how many applications to which provider. Providers can thus identify their main referrers and see who sends the most applications or messages.

These statistics support the analysis of admission and discharge processes and enable targeted optimization. They provide valuable insights that contribute to improving collaboration and efficiency among the various stakeholders in the healthcare sector.