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Counselling & Care

Counselling & Care

OPAN®: The No. 1 Platform for Home Care Related Services

OPAN®: The No. 1 Platform for Home Care Related Services For over 10 years, OPAN® has been the leading platform in transition management from inpatient to outpatient settings and has played a key role in shaping the standardization and digitalization of applications for home care services and nursing homes in collaboration with various stakeholders.

Organizations in the fields of care, counseling, and household management benefit from referrals from diverse sources, including hospitals, clinics, medical practices, and private individuals. The platform enables flexible forms of cooperation between various healthcare providers, promoting interdisciplinary care. OPAN® offers a professional tool for coordinating services and referrals, enhancing the efficiency and quality of patient care.

Visibility

The OPAN® platform is the leading system for referrals in post-hospital care. All relevant hospitals, clinics, and institutions use OPAN®. By being listed on the OPAN® platform, your organization benefits from increased visibility among numerous referrers who use the system to find the most suitable aftercare provider.

Optimized Processes

Connected Healthcare

  • Efficiency Boost

    OPAN® automates administrative processes and optimizes workflows. This allows your staff to focus on core tasks.

  • Process Optimization

    Standardized application workflows and internal referrals accelerate request processing and significantly reduce patient waiting times.

  • Improved Data Quality

    Seamless data integration and automatic updates minimize errors and ensure precise, reliable documentation.

  • Comprehensive Logging

    Complete documentation of all actions ensures full transparency and traceability throughout the transfer process.

  • Reduction of Multiple Applications

    The platform minimizes multiple applications, reducing administrative efforts and improving the protection of sensitive data.

  • 24/7 Availability

    The system is accessible around the clock, meeting the requirements of modern healthcare.

  • Comprehensive Network

    Access a wide network in the field of outpatient and inpatient care. OPAN® connects you with relevant actors in the healthcare sector.

  • Enhanced Communication

    The case communication module enables efficient, targeted communication within your organization and with external partners.

  • Real-time Capacity Management

    Up-to-date information on available capacities optimizes resource utilization and accelerates patient transfers.

  • Accelerated Patient Transitions

    OPAN® enables faster, smoother admission and discharge processes, reducing waiting times and optimizing patient flow.

Become part of OPAN®

Numerous institutions and organizations use OPAN®'s efficient and secure information exchange. Whether you're sending or receiving information, the simple OPAN® process can be easily integrated into your existing workflows. Start your registration now and become part of our networked community.

Benefit from the following features

Application and Messaging Workflow

OPAN® offers standardized workflows for applications and transitions to aftercare institutions. The system enables flexible transmission processes, where initial applications can be gradually supplemented with additional data, either manually or automatically through interfaces.

Providers benefit from a central entry point for applications, enabling efficient coordination of admissions. Information can be transmitted to specialized applications via interfaces. This structured approach promotes targeted communication and prevents the loss of important information in the flood of emails.

The workflow thus supports efficient and transparent handling of the entire application process.

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Interfaces for Specialized Applications

OPAN® offers interfaces for the integration of application data into specialized applications. Structured data is transmitted directly, reducing manual entries and optimizing workflows. The interfaces provide easy access to application details and associated documents. Automatic data updates minimize administrative effort. The system supports legally compliant, long-term data storage and archiving.

Seamless data integration fully digitizes the application process, increasing efficiency and reducing error sources. This functionality promotes optimal use of the OPAN® platform in conjunction with existing IT systems of healthcare facilities.

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Case Communication

The OPAN® case communication module enables the structured exchange of information on patient cases within and between healthcare facilities.

It distinguishes between internal and external comments, with internal comments visible only to the user's own organization. The module provides a chronological comment history, facilitating the tracking of decision-making processes. For data protection reasons, comment contents are not sent by email; instead, users receive notifications about new comments. Notification settings are customizable. Comments can be marked as read and are visible in PDF documents. The module supports integration into existing systems through interfaces.

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Configurable Organizational Structure

OPAN® implements a hierarchical organizational structure that is individually customizable. The system allows the integration of various service providers at different levels within a hierarchy tree. This structure supports a differentiated assignment of user permissions. Thus, complex organizational forms, such as healthcare regions, can be established as coordination centers for various institutions (e.g., nursing homes and home care services). Each organizational unit can include its own sub-organizations.

This flexibility allows for an accurate representation of real organizational structures and supports efficient management of users and their access rights.

Flexible Forwarding in OPAN®

OPAN® offers functions for internal and external forwarding of applications, messages, and requests. Internally, entries can be forwarded between departments, for example, from central dispatch to triage. Externally, the system allows forwarding to partner organizations.

Providers can link as many partners as needed, such as home care organizations, freelance nurses, nursing homes, or other healthcare facilities. If necessary, for instance, when a task cannot be performed by oneself, an application can be forwarded to a partner. The partner is automatically notified and assumes responsibility for the application. This functionality promotes efficient work processes and resource utilization.

Sub-orders (planned)

The importance of interprofessional collaboration is continuously growing. Within OPAN®, organizations can pass on sub-orders from received applications and inquiries internally or to partner organizations. These sub-orders include a selection of relevant information from the original application, supplemented by specific instructions for the executing organization.

In the home care sector, for example, this could mean that an application for household support is forwarded to a specialized partner organization, or that an application for assisted living results in additional home care nursing services. Further details can be clarified and exchanged traceably on the sub-order using case communication.

Statistics & Reporting

With OPAN®, organizations and groups can retrieve comprehensive statistics. These include, for example, which organization has sent how many applications to which provider. Providers can thus identify their main referrers and see who sends the most applications or messages.

These statistics support the analysis of admission and discharge processes and enable targeted optimization. They provide valuable insights that contribute to improving collaboration and efficiency among the various stakeholders in the healthcare sector.