Contact & Support
Contact • Support
Contact us • we are here to help.
Contact request
We are here for you! Whether you have questions about our services, need support or would like to find out more about the benefits of OPAN® - our support team will be happy to help you. Get in touch with us and find out how we can make your inpatient aftercare more efficient and easier.
Contact information
OPAN CARE AG
Salvisbergstrasse 6
3006 Bern
Office hours: Monday to Friday 08:00 - 17:00
Follow us on LinkedInSchedule an appointment with us
Use our appointment booking tool to make an appointment directly and easily.
Arrange a 15-minute telephone appointment now and get individual answers to your questions.
We would be happy to exchange ideas with you via web conference. Make an appointment and we will be happy to answer your questions.
Book your 30-minute demo now and find out more about processes, OPAN®, the system and our services.
Frequently Asked Questions (FAQ)
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How do I report issues or problems as an OPAN® customer?
Log in to OPAN® and click on the support icon (?) in the bottom right corner. Submit your request through our ticketing system. This way, you'll keep track of your request's status, and it won't get lost in an email inbox.
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I don't remember my password.
First, use the "Forgot Password" function on the login page. If resetting the password doesn't work, contact support. Note that your account may be automatically locked after several failed login attempts.
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How do I find the login screen?
On the main page, in the top right corner, you'll find a "Login" button. Select your user type.
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I haven't received an email.
The email may have been marked as spam. Check internally if this could be the case. If you're a referrer, the email address might have been entered incorrectly. Contact the relevant recipient or support directly.
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I want to create an additional user. How can I do this?
Create a ticket for our support. Log in to OPAN® and click on the support icon (?) in the bottom right corner. When support creates a new user, you'll receive an email with a link to set a password.