Case Communication
Case communication
Redefining efficient collaboration in the healthcare sector
The OPAN® case communication module is the answer to the growing need for efficient, transparent and secure collaboration within and between healthcare facilities. By integrating advanced commenting capabilities, OPAN® enables smooth internal and external communication, which is the foundation for successful patient care and transition.
Overview
Recipients and senders of registrations, messages or inquiries benefit from the option of exchanging information on the current case directly within the system. This central function facilitates communication and supports seamless collaboration between all parties involved. It enables users to share relevant comments, information and documents, clarify questions and communicate important updates in the context of a request.
Internal and external exchange
The OPAN® case communication module is characterized by the intelligent distinction between internal and external comments. Internal comments remain hidden within your own organization and are used for coordination between teams, even across locations. External comments, on the other hand, are visible to enquirers and ensure that all relevant parties are always informed of the latest status. This clear separation promotes efficient, targeted communication and prevents important information from getting lost in the flood of emails.
Benefits for OPAN® Users
Notifications and comment tracking
To protect the confidentiality of patient data, OPAN® does not send the content of comments by e-mail. Instead, authorized users receive notifications of new comments, which can then be viewed within the OPAN® system. Users have the option of customizing notification settings and storing central addresses for notifications. Comments can be marked as read after editing, and the entire history is accessible for transparent communication and tracking.
Chronological commentary process and interfaces
The chronological comment history provides a comprehensive overview of the entire communication history of a request. This facilitates the tracking of decision-making processes and the documentation of processing steps. Comments are also visible in generated PDF documents and can be retrieved via interfaces for further processing or archiving.
Partial orders (in 2025)
The importance of interprofessional collaboration is constantly growing. Organizations within OPAN® can create sub-orders from received notifications and requests and pass them on internally or to partner organizations. These partial orders include a selection of relevant information from the original notification, supplemented by specific instructions for the executing organization.
In the area of Spitex, for example, this can mean that a registration for domestic support is forwarded to a specialized partner organization in the form of a partial order, or that a registration for assisted living entails additional Spitex care services. The communication functions and case-related exchanges will also be possible on partial orders so that necessary details can be clarified transparently and comprehensibly.